30 Days Return Policy:
Customer unsatisfied with Product:
In any case, return claim can only be made on valid reasons such as compromised quality of the product or any damage in the product etc. requests such as change of mind or inclination towards a different product will not be entertained.
Customer wants to return his/her purchased due to dissatisfaction, can be returned within 30 days of initial shipment and must be notified to We Know Rugs in writing via email within 10 days of product delivery.
Return items must be in unused and re-saleable condition including the product packaging. If the item is found undefected after return in our warehouse, within 30 days of initial shipment, the customer will pay the cost of return shipping and may apply 15% to 25% restocking fee product like Rugs, Curtains. Custom made products specially ordered by customers are not returnable.
Damaged, Defective or Incorrect Products:
Any item that is defective, damaged or shipped erroneously by We Know Rugs can be returned within 30 days of initial shipment. Return Label will be provided via Email for the damaged and incorrect Items. For confirmation, all products need proof in the form of picture in case of damaged, incorrect or defective. We Know Rugs must be notified via email within 10 days of product delivery.
Return Merchandise Authorization (RMA) Procedure
Obtaining RMA before returning a product is required. Any products returned without RMA will not be accepted. Steps to follow;
1. Request RMA number from We Know Rugs by submitting a request through Email.
In your request, please provide:
• Your order number
• The item number of the product you wish to return
• Reason for returning the product
2. Approximately 3 to 4 business days after receiving your RMA request, we will provide you by email RMA number and shipping instructions of where to send your items for a refund.
3.The Refund of your order amount will be issued within 3 to 5 business days after receiving the item in our warehouse.
4. If the returned item(s) are found damaged, spoiled or in a non-new condition upon return in our warehouse, we may apply an additional repair/replacement surcharge on your refund. In case, the repair/replacement cost is found to be higher than the product price you paid, no refund will be made.
5. The refund will be processed within 3 to 5 business days after the package(s) are received.
We Know Rugs is not responsible for any damage during the package transit between your location and the warehouse in either direction. In case of loss or damage, you are responsible for filing claims with the Shipping Carrier